Support

Radon card scanner

Contact

Email support@radonscan.eu. Tell us your phone model and what happened; a screenshot helps. We usually reply within a few working days.

Want to join the iPhone beta? Email us the address of your Apple account and we'll send an invite.

Common questions

A card isn't recognised, or the wrong card comes up. Hold the card flat and still inside the frame, in good light, without glare on the holo. Sleeves are fine, but thick top loaders can reflect. Tap the result in your list to pick the right card or search by name.

The camera doesn't start. Allow camera access: iPhone Settings → Radon → Camera. On Android: Settings → Apps → Radon → Permissions → Camera.

Where do the prices come from? From market price data (card data and prices). They're estimates, not offers. “Live offers” opens the real listings on Cardmarket.

Do I need an account? No. Everything works without one. An account only keeps your list synced between devices and backed up.

How do I move my list to a new phone? Sign in on both phones with the same account and the list syncs. Or export it as a CSV (Profile) and keep it as a backup.

How do I delete my account? In the app: Profile → Account → Delete account. This deletes your account and its data right away. Can't open the app? Email us from the address you signed up with.

How do I cancel a subscription? Subscriptions are managed by Apple or Google, not by us. iPhone: Settings → your name → Subscriptions. Android: Google Play → profile → Payments and subscriptions → Subscriptions. Deleting the app doesn't cancel a subscription.

Privacy. Radon is not affiliated with Nintendo, The Pokémon Company or Cardmarket.